Housekeeping and Concierge

Otway Retreats have a team of dedicated cleaners who are employed as they possess a strong work ethic, keen eye for detail and a wealth of experience in styling and presenting homes for guest arrivals.

All of our cleaners are employed directly by Otway Retreats and are supported by the latest technology and checklists customised to each home to ensure all of the important details are covered pre and post guest stays. Our technology provides photographs of the home before and after each guest, and digital checklists and geo-tagging to provide extra assurance that your home is in the most capable of hands.

Otway Retreats pride ourselves on ensuring we nurture both our people and your home, as we know we are only as strong as the people who genuinely make our business as successful as it is and we are truly grateful in knowing our team are reliable, passionate and dedicated to making the guest experience one that is utterly memorable for all the right reasons.

When you stay at one of the homes hosted by Otway Retreats, guests enjoy access to their very own personal concierge to prepare the home for guest arrivals and impart their local know-how on the cool places to eat, drink, shop and play. Our concierge team members are local experts with a knack for making the impossible possible.

Whether you want to explore, relax or eat - Otway Retreats personal concierges can assist in creating the perfect holiday itinerary with huge range of activities and tours, customised especially to create the ideal experience.

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Otway Retreats offer a range of options for purchase prior to all stays to ensure our holiday homes are provisioned perfectly prepared for arrival. Our concierge team make things happen and enjoy making holidays extra special by providing all the extra touches guests desire.